Support

For a bug, missing progress, or a question about the game, send us a message through the contact form.

How do I play?

Open Play, choose your players and court, and start a match. Swipe to aim and swing; your players move into position automatically. Open How to Play from the Play screen for the controls.

Ball Machine, Serve Challenge, Glass Master, and Find the Gap let you practise. Target scores earn character XP, saved after each completed round. Practice does not earn Club Points. Read the Game Rules for scoring, match formats, league Points, and TV play.

Can I play without Game Center?

Yes. Solo matches and practice do not require an online profile. Online matchmaking, friends, and league features use Game Center and an internet connection.

Why won’t online play connect?

Check that you’re signed in under Settings → Game Center on your device. Check your internet connection, then close and reopen Padel Smash. If it still fails, contact support with the exact error message and your app version.

Why can’t I hear the game?

In the game’s Settings, turn on Game audio and check the sound volume controls. Use Test sound to check playback; it requires Game audio to be on and Court sounds volume above zero. Also check your device’s media volume and whether audio is going to Bluetooth headphones or another device.

If sound still doesn’t return after reopening the game, tell us what you were doing when it stopped and whether Test sound works.

Why does my score or progress look wrong?

Make sure you’re using the same Game Center account and have an internet connection for online records. League results must be confirmed before rewards appear. Practice character XP, account Club XP, spendable Club Points, and league Points are separate; see how progression works.

Contact support with your Game Center display name and the approximate match time if the record still looks wrong. Avoid deleting the app while troubleshooting: some progress and settings are stored on your device.

To delete your Padel Smash online profile, open the game’s Settings → Delete online profile. This permanently deletes the profile and its associated records, including scores, XP, Club Points, unlocked players, practice records, and friend connections. It also clears that profile’s saved progress on this device. This cannot be undone.

Your Apple Game Center account stays active, and you can continue playing offline. For access, correction, or help with deletion, use the contact form and describe your data request. Include your Game Center display name; we may need to verify ownership before making changes.

Read the Privacy Policy for more about your information and choices.

You can report a profile photo, name, or conduct through the game’s player menus and block players through its social features.

For help with a report, send the player’s display name, the approximate match date and time, and a description of the issue through the contact form. Don’t include anyone else’s private information.