Terms of Service

1. About these terms

Padel Smash is provided by Kolby Bothe / Relivo (“we,” “us,” or “our”). These terms cover this website and the game’s services, including online play, friends, invitations, profiles, leaderboards, and the Club Shop. By using these services, you agree to these terms. If you do not agree, please do not use them.

The app’s software license is governed by Apple’s Standard End User License Agreement, unless a different license is expressly provided with the app. These service terms supplement that license. Game Center, the App Store, and other Apple services are also subject to Apple’s applicable terms.

2. Your account and eligibility

Padel Smash is not directed to children under 13. You must be at least 13 to use our online services. If you are not old enough to enter into these terms where you live, a parent or legal guardian must agree on your behalf and supervise your use.

Online features use your Apple Game Center identity and require a compatible device and an internet connection. Keep your account secure and do not impersonate another player or share access in a way that compromises fair play. We never need your Apple password. Solo matches and mini-games can be played without connecting to an online profile.

3. Keep the court fair

Do not harass, threaten, discriminate against, or impersonate other players. Do not misuse invitations, private match links, friend requests, matchmaking, or reporting tools. Share private match links only with people you intend to invite.

Do not cheat, automate competitive play, exploit bugs, manipulate match results, collude to inflate standings, bypass access controls, or disrupt the service. You can report a profile, photo, name, or conduct through the game’s player menus and block players through its social features. You can also report an issue to kolby@relivo.com. Include the relevant player names and match time, but no passwords or private information about other people.

4. Profile photos and other submissions

Only submit names, images, and other content you have the right to use and share. Do not upload unlawful, sexually explicit, abusive, hateful, or violent content, or content that violates someone’s privacy or intellectual property rights. Do not use someone else’s identity or photo to impersonate them.

You retain your rights in your submissions. You give us permission to store, process, resize, screen, and display them as needed to provide and moderate the game. Profile photos may be visible to other players after screening. Automatic screening is optional and requires the permission described in the Privacy Policy; it does not guarantee that every inappropriate image will be detected.

We may withhold or remove content, review reports, and restrict accounts that violate these terms. To request a review of a moderation decision, contact support. Deletion and any retained safety records are described in the Privacy Policy.

5. Matches, progress, and leaderboards

The Game Rules explain formats, controls, and rewards. Club XP, character XP, Club Points, and league Points serve different purposes. Practice develops your selected character; it does not earn Club Points or league Points. Buying Club Points does not increase XP, character levels, or your competitive ranking.

Competitive rewards depend on eligibility, completion, daily limits, and matching result submissions. An unconfirmed, interrupted, duplicate, expired, or invalid result may not earn rewards. Local results may need to sync before they appear online.

We may correct scoring errors, remove results obtained through cheating, or restrict online access to protect players and the integrity of the service. Contact us if you believe a decision or record is incorrect. Weekly standings reset on the schedule described in the game; all-time standings are separate.

Points, XP, levels, rankings, and virtual items have no cash value, cannot be redeemed for money, and do not create an entitlement to prizes. There are currently no cash or prize competitions. Any future prize event would need separate eligibility and competition rules. Gameplay balance, available content, and rewards may change with updates, subject to applicable consumer rights.

6. Club Points, unlocks, and purchases

Club Points can be earned through eligible completed matches and spent on available characters and courts in the Club Shop. Unlock prices, level requirements, and availability are shown in the game before you confirm. Spending points reduces your balance; it does not reduce your earned XP or level.

When Club Point packs are available, they are optional, one-time consumable purchases through Apple’s App Store. The pack size and localized price are shown before purchase. A Game Center connection is required to credit a purchase to your Padel Smash profile. Use the same Game Center account to access that balance and its unlocks on another device. Purchased Club Points do not expire.

Apple processes payment under its applicable payment and refund terms. We do not receive your full payment-card details. A cancelled or pending purchase does not credit points; an approved purchase may remain pending delivery until it can be verified and synced. Contact support if a completed purchase is missing. Apple-approved refunds or reversals may remove the corresponding point credit and affect the available balance. Nothing here limits refund or consumer rights that apply under law.

Virtual content is licensed for use in the game. Do not sell, transfer, or trade accounts, points, or virtual items unless we expressly enable that feature. Consumed packs are not credited a second time through a restore request. Deleting your online profile removes its balance and unlocks and does not itself request an Apple refund or transfer purchases to a new profile.

7. TV play and recordings

TV play requires compatible screen sharing and nearby devices. Follow the in-game setup instructions, keep a firm grip on your phone, and leave enough space around you to swing safely. You remain responsible for choosing a suitable play area.

If you record or share gameplay, respect other people’s privacy and rights. Shared recordings may show player names, profile photos, and game activity. Review a recording before sharing it.

8. Artwork, sponsors, and third-party services

The game, website, characters, artwork, sound, branding, and code belong to Relivo or their respective licensors. Playing does not transfer ownership of those materials. Do not redistribute the app or extract and resell its assets. These restrictions apply only to the extent permitted by law and the applicable software license.

The game may display contextual sponsor artwork or match branding. A sponsor placement does not change match scoring or create an entitlement to an offer or prize. Any external service or offer is subject to its provider’s terms.

Our Privacy Policy explains the information we use, sponsorship measurement, optional photo screening, who can see your information, and your choices. Apple and other providers operate their own services under their own terms and policies.

9. Availability and changes

Online services may be unavailable during maintenance, updates, outages, or changes by a third-party provider. We cannot promise uninterrupted service or that every device or app version will remain supported. Keep your app up to date and contact support before deleting it if you are troubleshooting missing progress.

We may update these terms as the service changes. We will post the revised version with its effective date and provide additional notice when required. These terms do not exclude any rights or remedies that cannot legally be excluded.

10. Leaving the service

You can stop using Padel Smash at any time. To delete your online profile and associated records, use Settings → Delete online profile in the app. This also clears that profile’s saved progress on the device used for deletion. Uninstalling the app does not by itself delete online records, and deleting your game profile does not delete your Apple account. See the Privacy Policy for records retained for refunds, fraud prevention, moderation, or legal obligations.

We may suspend or end online access for serious or repeated violations, misuse, or security risks. Applicable consumer rights continue to apply.

11. Contact

For support, questions about these terms, missing purchases, or a request to review a restriction or moderation decision, email kolby@relivo.com.